Terms & Conditions dana123 – A Complete Guide to Using the Malaysia Platform

1. Definitions & Acceptance of Terms

Welcome to dana123. This document sets out the terms and conditions ("Terms") governing your use of the dana123 online entertainment platform, accessible via https://dana123.biz and our official mobile application ("Platform").

In this document, references to "dana123", "we" or "company" refers to the entity that operates this Platform. References to "you", "member" or "user" refers to any individual who accesses or uses the dana123 Platform.

By registering an account, making a deposit, using any of our services, or accessing any part of the dana123 Platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, please do not use our Platform.

2. Member Eligibility

To use the dana123 Platform and register as a member, you must meet all of the following criteria at all times:

• Be at least 18 years old at the date of registration and at all times when using the Platform;
• Is legally competent to enter into a binding agreement;
• Is not subject to a Self-Exclusion order or any ban from using the Platform imposed by dana123;
• Using the Platform solely for personal entertainment and not on behalf of any third party;
• Not using funds obtained through illegal means to make any deposit on the Platform.

Dana123 reserves the right to request document verification at any time to confirm your eligibility. Failure to provide the required documentation within the specified timeframe may result in temporary suspension or termination of your account.

3. Account Registration

Each individual is only permitted to register and maintain one (1) active account on the dana123 Platform. Holding multiple accounts is strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances and pending withdrawals.

During registration, you are required to provide accurate, truthful, current, and complete information, including:

• Full name as stated on your official Malaysian identity document;
• An active Malaysian phone number registered in your name;
• An active email address that you have access to;
• Actual date of birth;
• Valid payment details for withdrawal purposes.

You are responsible for keeping your profile information accurate and up to date. Any losses arising from inaccurate information are solely your responsibility. dana123 reserves the right to verify your identity at any time and may request supporting documents such as a copy of your ID or utility bill.

4. Deposit & Payment Methods

Dana123 supports a range of popular deposit methods among Malaysia users for the convenience of our members:

• Touch 'n Go eWallet – Instant deposit via the TNG app;
• DuitNow – Instant transfer to dana123's DuitNow ID;
• FPX (Maybank2u, CIMB Clicks) – Internet banking from major Malaysian banks;
• GrabPay – Via your GrabPay app;
• Boost – Via the Boost eWallet app;
• ShopeePay – Via the Shopee app.

The minimum deposit at dana123 is RM10. No additional fees are charged on any deposit. All deposits are credited instantly to your dana123 account once the transaction is confirmed by the payment processor.

Dana123 only accepts deposits in Malaysian Ringgit (MYR). Deposits must be made from a payment method registered under the same member's name. Third-party deposits made on your behalf are not accepted and may be reversed or blocked.

5. Withdrawals

Dana123 is committed to processing all valid withdrawals within 3 to 10 minutes to the member's chosen payment method. This is an operational standard we measure against daily and never compromise on.

Withdrawals are subject to the following conditions:

• Your account must be active and must have completed identity verification if requested;
• The minimum withdrawal is RM20 per transaction;
• For security purposes, your withdrawal method must be the same as, or related to, your previous deposit method;
• Any rollover requirements attached to a bonus must be fully completed before a withdrawal can be processed;
• Dana123 reserves the right to request document verification before processing a first-time withdrawal or any withdrawal exceeding a specified amount.

In the rare event that a withdrawal cannot be processed within the promised timeframe, the dana123 support team will reach out to you within 30 minutes to explain the situation and provide an immediate resolution.

6. Bonuses, Promotions & Rollover Requirements

Dana123 offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses are subject to specific terms and conditions displayed alongside each offer. It is your responsibility to read and understand these terms before claiming any bonus.

General terms applicable to all dana123 bonuses unless otherwise stated:

• Rollover Requirements: Bonuses typically require a rollover of between 3x and 15x depending on the bonus type. Rollover refers to the total wagering amount that must be completed before the bonus balance can be converted to withdrawable cash.
• Validity Period: Each bonus has a specific validity period. Any bonus not used within the stipulated timeframe will expire automatically.
• One Active Bonus at a Time: Only one active bonus may be used at a time, unless stated otherwise in the terms of the relevant promotion.
• Bonus Abuse: Any attempt to abuse or exploit bonuses through low-risk betting designed to complete rollover requirements without genuine risk ("bonus abuse") may result in cancellation of the bonus and any associated winnings.

Dana123 reserves the right to modify, suspend, or withdraw any promotional offer at any time with reasonable notice. Changes to the terms of an active promotion will not affect bonuses that have already been claimed.

7. Game Rules

All games available on the dana123 platform — including Live Casino (baccarat, roulette, table games), Sports Betting (Malaysia Super League, EPL, badminton, IPL cricket, MLBB e-sports), lottery, slots, and live matches — are operated in accordance with the specific game rules displayed in each respective section.

The general principles governing game rules at dana123 are as follows:

• All game outcomes are final once confirmed by the system or the relevant authority;
• Confirmed bets cannot be cancelled by a member unless the Cash Out feature or a permitted cancellation option is activated;
• Dana123 reserves the right to void bets accepted due to technical errors, incorrect odds offered as a result of a system error, or exceptional circumstances affecting the integrity of a match;
• In the event of a dispute regarding a game outcome, the decision made by dana123 management following an investigation is final;
• The maximum winnings per sports match is RM500,000 and may vary for other game types.

For Live Casino games, all sessions are recorded and the data may be used to resolve any disputes. All slots use independently verified RNG, and the displayed return-to-player (RTP) figures are accurate.

8. Account Security

You are solely responsible for keeping your dana123 account password and login credentials confidential. You must not share your login details with anyone, including family members or friends.

Security measures recommended by dana123:

• Enable two-factor authentication (2FA) in your account security settings;
• Use a strong password combining uppercase and lowercase letters, numbers, and symbols;
• Do not use unsecured public Wi-Fi networks to access your dana123 account;
• Log out of your account after every session, especially when using a shared device;
• Notify the dana123 support team immediately if you suspect any unauthorised activity on your account.

Dana123 will not be liable for any losses resulting from your failure to keep your login credentials secure. That said, if you suspect your account has been accessed without authorisation, contact our support team immediately to have your account temporarily frozen.

9. Prohibited Conduct

The dana123 Platform is intended solely for lawful personal entertainment. The following conduct is strictly prohibited and may result in immediate account termination and legal action where applicable:

• Money Laundering: Using the Platform to launder or conceal money derived from illegal activities;
• Fraud: Any attempt to defraud dana123 or other members by any means;
• Unauthorised Software Usage: Using bots, automated scripts, spyware, or any tool that provides an unfair advantage;
• Collusion: Colluding with other players to exploit games or the betting system;
• Multiple Accounts: Registering or using more than one account on the dana123 Platform;
• Bonus Abuse: Exploiting promotions through strategies that go against the intended purpose of the offer;
• Hacking: Any attempt to access another person's systems, databases, or accounts without authorisation.

10. Responsible Gaming

Dana123 takes our social responsibility as an online entertainment platform seriously. We believe that healthy entertainment is entertainment done responsibly. We provide a range of tools to help you manage your gaming experience in a responsible way.

Responsible gaming tools available on the dana123 platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Limits take effect immediately upon being set;
• Betting Limits: Limit the maximum stake amount per single bet or in total per session;
• Loss Limit: Set a maximum loss limit for your chosen period;
• Session Time Limit: Receive an alert or be automatically blocked upon reaching your set time limit;
• Self-Exclusion: Freeze your account for a period of 24 hours up to 6 months;
• Self-Exclusion: A long-term self-exclusion programme for members who need more serious support.

If you or someone you care about is showing signs of a gambling problem, please reach out to the dana123 Responsible Gaming team or visit the Responsible Gaming us for assistance and appropriate resources.

11. Personal Data Protection

Dana123 is committed to protecting the privacy and security of all our members' personal data. The use of your personal information is governed by Privacy Policy which forms part of these Terms and should be read together with them.

In summary, dana123 collects and uses your personal data for the following purposes only:

• Managing your account and services on the Platform;
• Processing deposits and withdrawals;
• Meeting legal compliance and anti-money laundering requirements;
• Providing customer support;
• Sending relevant service communications and promotions (you may unsubscribe at any time).

Dana123 will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or a valid court order. All data is stored on secure servers protected by 256-bit SSL encryption.

12. Account Termination & Closure

Dana123 reserves the right to suspend, freeze, or terminate any member's account for the following reasons without prior notice:

• Violation of any part of these Terms;
• Engaging in prohibited conduct as outlined in Section 9;
• Failure to complete identity verification within the specified timeframe;
• Requests from law enforcement or relevant regulatory bodies;
• Suspicious activity or activity potentially involving money laundering.

You may also request voluntary account closure at any time by contacting the dana123 support team. Before the closure is processed, any valid balance in your account will be returned via your registered payment method, once the required identity verification has been completed.

In the event of closure due to a breach of these Terms, dana123 reserves the right to withhold or cancel any winnings or bonus balances with incomplete rollovers. Any verified original deposit balance will be refunded at dana123's discretion following the completion of the investigation.

13. Liability Limits & Disclaimers

The dana123 Platform is provided "as is" for entertainment purposes only. While we strive to keep the Platform available and functioning properly at all times, dana123 cannot guarantee uninterrupted availability.

Dana123 is not liable for:

• Financial losses arising from betting decisions made by the member;
• Service disruptions caused by circumstances beyond our control, including natural disasters, internet infrastructure failures, or third-party technical outages;
• Losses arising from a member's failure to follow the recommended account security measures;
• Sports results or games that are cancelled, postponed, or modified by the relevant authority outside of dana123's control.

Dana123's maximum liability to any member under any circumstances is limited to the total amount deposited by that member in the 12 months preceding the liability claim, unless a non-excludable legal liability applies.

14. Amendments to Terms & Contact Us

Dana123 reserves the right to modify, add, or remove any part of these Terms at any time. For material changes, we will notify members via their registered email or in-app notification at least 14 days before the changes take effect.

For non-material changes or those required by law, changes may take effect immediately with appropriate notice posted on this page. Your continued use of the Platform after the effective date of such changes constitutes acceptance of the amended terms.

If you have any questions about these Terms or require further clarification, please reach out to the dana123 team:

• Email: support@dana123.biz
• Live Chat: Available 24/7 via the Platform or the dana123 app
• Response Time: Under 2 minutes for live chat, within 24 hours for email